You can exchange any product purchased on our website in two ways:

1. In-store: At any of our HOSSH stores in the country (Palatino Shopping Center in Bogotá or Cacique Shopping Center in Bucaramanga), by presenting the product in perfect condition, with all its original tags, unused, and with your purchase invoice, within 30 calendar days from the date of purchase.

2. Through our website: Within a maximum of 15 calendar days from the delivery of the product, by contacting us through any of our channels:

• WhatsApp at www.hossh.com — Monday to Friday: 10:00 am – 5:00 pm | Saturdays: 9:00 am – 12:00 pm
• Email: contacto@hossh.com
• WhatsApp: +57 315 545 6239

Transportation costs for the return are the responsibility of the customer. Once we receive and verify your product, you will receive a voucher to process the exchange.

For more information, consult our Exchange Policy.

• The garment must not have been worn, washed, damaged, or altered.
• It must retain all its original tags (internal and external).
• It must be returned in the original packaging or similar packaging that ensures its care.
• Exchanges are always made for the value at which the garment was purchased.
• Purchases made in physical stores can only be exchanged in physical stores; cross-exchanges with the website are not applicable.

Yes. You have 5 business days from the delivery of the product to exercise your right of withdrawal by contacting us through our customer service channels.

The refund will be made to the same payment method used for the purchase (credit card, debit card, or PSE). Once processed, we will notify you by email.

For the refund to apply, the garment must be unused, in perfect hygienic conditions, without alterations, and with all its original tags. The right of withdrawal applies only to shipments within Colombia.

For more information, please consult our Right of Withdrawal Policy.

Shipping takes place within 1 to 12 business days from the day after payment confirmation. For credit card or PSE payments, transaction approval may take up to an additional business day.

The order will be delivered to the address registered at the time of purchase. Any person present at that address will be authorized to receive it.

For more information, please refer to our Shipping Policy.

Yes, we do ship internationally. The estimated dispatch time is 1 to 15 business days. Delivery times may vary depending on the carrier.

Please note that any taxes or additional import fees for the destination country are the customer's responsibility.

You can check the size chart available for each product. If you have questions, write to us on WhatsApp at +57 315 545 6239, and we'll gladly help you find your ideal size.

You can also check our Size Guide to see country equivalencies in centimeters and inches.

All orders are subject to availability. If the product is not available, we will refund your money to the same payment method used. Refund times depend on the payment mechanism used.

You can contact us through any of these channels:

• WhatsApp on the web: Button available at www.hossh.com
• Email: contacto@hossh.com
• Direct WhatsApp: +57 315 545 6239

Hours of operation: Monday to Friday from 10:00 am – 5:00 pm | Saturdays from 9:00 am – 12:00 pm.